HEAT® Asset Tracker
provides a comprehensive asset management solution by
capturing asset configuration, inventory, location and
ownership information. This powerful tool enables you to
manage hardware, software, and even non-scannable assets -
such as office equipment, from installation and deployment
to moves, additions, and changes through retirement — a
process that helps control your IT budget and optimizes
operations at the same time. Available only for HEAT 6.02
and HEAT 6.4.
Benefit Summary:
- Captures reliable,
accurate hardware & software data
- Eliminates
over-licensing & prevents non-compliance penalties
- Consolidates asset data
to a single information center
- Automatically conducts
behind-the-scenes scans
Key Features:
- Assets Scanning:
The InfraTools™ Desktop Discovery (IDD) system is a
powerful desktop scanning tool that captures reliable
hardware and software data.
- Asset Details:
Lists all of the assets for a user and the information
is sorted by hardware, software (known and unknown)
changes and favorites (a customizable category).
Launched from either Call Logging or Tracking Manager.
- Change Log: The
change log information is listed in reverse
chronological order and is sorted by date. It shows
what asset information has been added, removed or
changed for an asset since the previous scan.
- Integration with
HEAT: The Asset Details module allows HEAT
technicians to quickly and easily access asset
information for a customer during a call. This
information can be customized so the technician can
place information in a favorites folder. A click of a
button transfers the data back to the call ticket.
- Tracking Manager:
This module allows IT Administrators to view and
manage all IT assets in the organization throughout
their lifecycle. Functionality includes easy,
pre-defined queries, reports, customizability and
ability to export data, send users emails and open a
call ticket in HEAT.
- Asset Summary:
This fully-customizable screen in the Tracking Manager
module provides a snapshot of current asset
information including software license status and
alerts (in red font), warranties and leases that may
be coming due, total scannable and non-scannable asset
accounts and can provide a list of any assets that
have not been scanned recently.
- Asset Activities:
A selection of activities essential to managing
assets, including: Move/Add/Change, Asset Information,
Lease tracking, Warranty Tracking, Cost Tracking,
Upgrades, Service and Add and Asset. Queries can
easily run for any of these activities using simple
selection filters, or an advanced user can create
their own queries and save them.
- Reports: A set of
25 standard management reports using Crystal Reports
is included. Additional reports can be created by the
user and saved for future use.
- Customizability:
The IT Administrator has the ability to customize the
Tracking Manger and may also define the items that are
in place in the favorites section of the Asset Details
module.
These HEAT add-on modules can create even
greater value!
- HEAT®
Self Service™ can reduce service desk calls
up to 15%.
- Knowledge Management
products can save you up to 30% by reducing
training costs, reducing unnecessary escalations, and
reducing call lengths.
- iHEAT™
– Provides technicians remote access to HEAT over
either network connections or dial-up access with no
additional plug-ins required. Included with HEAT 6.4,
available for HEAT PowerDesk.
Download
Spec Sheet (.PDF) |
|
