HEAT® Self Service™ is an
easy, intuitive and convenient self-help tool. This powerful
module allows your employees and customers access to the
problem-solving capabilities of your HEAT® system from any
computer with a Web browser 24-hours a day, seven days a week.
This translates into increased efficiencies right from the start:
- Reduced call volume
- Less pressure on technicians
- Increased customer satisfaction
More time savings and cost efficiencies:
Now, your HEAT administrator can control many of its features
directly from the Web page. Plus, you can customize the look and
feel of the user interface and change the data presented on your
HEAT Self Service Web pages.
This Web-based design keeps your cost low by eliminating the need
to install, maintain and upgrade software on user PCs.
Benefits
- Streamlined workflow: The
workflow for HEAT is already intuitive. Now, users can log on
and get started using the Web connection immediately.
- Email ticket confirmation
with hyperlink: Emails customers a confirmation that their
issue has been logged and provides a hyperlink within the
email to link back to the original issue so they can check for
accuracy and/or make changes as needed.
- Session tracking while using
knowledgebase: You will learn how valuable your
knowledgebase software is by tracking how often your customers
use it and what they are asking.
- Ability to add own support
links & services: If not all of your information is in
a knowledgebase; HEAT Self Service allows the user to add
other support links and services.
- Lost password retrireview:
HEAT Self Service reduces the burden of password problems by
automatically providing the customer with a password if it is
lost or forgotten. Security remains in tact by emailing the
password only to the address provided in the customer’s
profile.
These HEAT 6.4 add-on
modules can create even greater value!
- HEAT®
Asset Tracker delivers significant IT savings by
managing hardware, software and non-scannable asset throughout
their lifecycles.
- Knowledge Management products
can save you up to 30% by reducing training costs, reducing
unnecessary escalations, and reducing call lengths.
- iHEAT™
– Provides technicians remote access to HEAT over either
network or dial-up connections with no additional plug-ins
required. Included with HEAT 6.4, available for HEAT PowerDesk.
Download
spec sheet (.PDF) |
