Web
Solution Made Easy
Access to HEAT® has never been easier for “on-the-go”
Service and Support Technicians.
With iHEAT™, you can access HEAT over either network
connections or dial-up access using one of the leading Web
browsers with no additional plug ins required. iHEAT
utilizes Java™ and Microsoft® Windows™ technologies.
By providing exactly the same graphical user interface
(GUI) format as the standard HEAT software, iHEAT offers a
Web solution that requires no additional training and
therefore minimizes data input errors.
iHEAT Key features and benefits
- Bundled
with all HEAT purchases
and maintains the same look as HEAT® — This reduces
training time and corresponding data input errors.
- Clientless
Installation
— iHEAT eliminates the installation of software on the
client’s desktop PC utilizing application access via
Internet Explorer. This eliminates the hassle of
software maintenance and upgrades. HEAT becomes
available from any desktop with network connectivity.
- Consistent
Functionality
— iHEAT provides the same look as HEAT and
utilizes HEAT’s core functionality running inside a
Web browser – your version of HEAT with your
customization.
- Concurrent
User Licensing Schema
— Other thin-client products utilize fixed-node
licensing, causing you to purchase more licenses than
you really need. With iHEAT, you limit your purchase to
the appropriate number of concurrent licenses that you
need.
- Single
Source Administration
— Because iHEAT utilizes the current Windows client,
it is administered with the HEAT Administration tool.
This reduces the need for duplicate administration,
personnel and training associated with the function.
- Ease-of-Installation
— iHEAT can typically be installed within fifteen
minutes. Competitive products require multiple days of
professional installation.
These HEAT add-on modules can create even
greater value!
- HEAT®
Self Service™
can
reduce service desk calls up to 15%.
- HEAT
Asset Tracker
delivers significant IT savings by managing hardware,
software and non-scannable asset throughout their
lifecycles.
- Knowledge
Management products can save you up to 30% by
reducing training costs, reducing unnecessary
escalations, and reducing call lengths.
Download
spec sheet (.PDF)
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