Knowledge
is power…
The HEAT® for KnowlixFrontline™ integration allows HEAT®
users to perform an auto-search in Call Logging, find the
solution using KnowlixFrontline, and then post the
solution back to the Call Record. The enhanced relevancy
ranking within KnowlixFrontline is continually refreshed
with daily use of the system. As you search for
resolutions, KnowlixFrontline tracks your search criteria
and results.
Click to examine these Knowlix / HEAT
Product Offerings
KnowlixFrontline™
KnowlixFrontline software is a powerful, easy-to-use
knowledge management product for Help Desks and Customer
Support centers. KnowlixFrontline lets you perform rapid,
simultaneous searches of multiple knowledge bases and
receive results ranked by relevance. KnowlixFrontline
software integrates seamlessly with HEAT so you can find
answers or create new knowledge without leaving Call
Logging. After entering a customer problem into the Call
Record, simply select “perform search” to search the
knowledgebase. The query is then automatically passed to
KnowlixFrontline where a search is performed and results
are retrieved in seconds. You can then select the best
solution, post it into your Call Record, and close the
call.
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KnowlixAuthor™
KnowlixAuthor software is a powerful, easy-to-use
knowledge-authoring product for support professionals who
are responsible for deploying and maintaining a
knowledgebase. KnowlixAuthor enables knowledge authors to
take newly created support knowledge captured at the
frontline, check that content for duplicates in existing
knowledgebases, add graphics, assign access rights and
circulate content for approvals. KnowlixAuthor software is
ideal for maintaining the quality of your internal
knowledgebases and for preparing solutions to share with
others outside your organization.
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KnowlixBuilder™
KnowlixBuilder software is a knowledge conversion tool
that makes it easy to collect knowledge from diverse
sources and multiple file formats; then combines the
content into a knowledgebase. KnowlixBuilder software
provides multiple file importers to convert documents, Web
sites, or collections of sites into the knowledgebase,
while preserving all the relative links within the site.
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KnowlixWeb™
KnowlixWeb software lets you give users rich searching and
access to knowledge bases over the Internet with on the
fly HTML conversion. Support operations can manage
gigabytes of constantly changing data without the
administrative burden of managing thousands of HTML pages.
KnowlixWeb software is available on a Windows NT platform
and integrates with leading IIS and http Web servers.
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