HEAT® PowerDeskTM
is an entry-level service and support automation solution
designed specifically for growing businesses. Based on the
award-winning HEAT® software, PowerDesk provides the
specific features and functionality required by developing
organizations.
PowerDesk is an exceptional
value!
Key Features:
- Auto Tasking -
Group and perform several tasks with a single
keystroke (i.e. sending e-mails, printing work orders,
launching other applications).
- Quick Features -
Quick Calls, Quick Assignments and Quick Journals:
Define simple, repetitive tasks - accessible with a
single click. Quickly copy critical information from
one call to another.
- Automatic Ticket
Generator (ATG) - Auto Ticket Generator
automatically creates new call tickets and updates
existing call tickets via a variety of sources,
including MAPI (i.e. Outlook, GroupWise, etc.) and
POP/SMTP. Additionally, Auto Ticket Generator can
automatically respond to requests for call ticket
information and status
- HEATBoard Linked
Calls - Save time and work by allowing multiple
calls to be linked to an issue, updated and closed
automatically. Callers can be automatically informed
that their issue is being addressed.
- Comprehensive
Reporting Tools - PowerDesk comes with Answer
WizardTM which provides convenient
pre-defined reports and a
"consultant-in-a-box" to help you ask the
right questions and get the right answers.
- 24/7 Technical
Support - Web-based tool for support technicians
that includes access to FAQ's, 'How to' and 'How can
I' searches, self-help/self-healing tools, the ability
to post questions to the user community, and gain
access to technical white papers.
- Scalable Solution
- PowerDesk is totally compatible with HEAT service
and support software - As your company and
functionality requirements grow, so does your support
operation.
- Excellent HEAT
Support - FrontRange Solutions customer service
and support has been rated excellent by META Group,
Inc., a leading IT analyst.
These HEAT PowerDesk
add-on modules can create even greater value!
- HEAT®
Self Service - Installed on your server, HEAT
Self Service allows employees and/or customers to log
issues and answer their own questions without calling
the support center; reducing call volume, boosting
customer satisfaction and providing realized call
center savings.
- iHEAT
- Provides technicians remote access to HEAT or HEAT
PowerDesk over either network connections or dial-up
access with no additional plug-ins required. Enables
24/7 remote access to core HEAT functionality,
allowing technicians greater mobility and
productivity. Included with HEAT 6.4, available for
HEAT PowerDesk.
- GoldMine®
Sales and Marketing - This integration
provides a complete customer relationship management
tool, allowing you to create powerful and targeted
marketing campaigns, automate sales reports and
resolve customer issues rapidly.
In an independent survey, 98%
of HEAT users said they would recommend HEAT to a peer.
Download
Spec Sheet .pdf |
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